Returns & Exchanges
At The Dua Brand, we strive for your complete satisfaction with our handcrafted fragrance inspirations. If you are not entirely pleased with your purchase, our streamlined return process ensures a hassle-free experience within 14 days of delivery.
Initiate Your Request
Contact our dedicated support team via email with your order number and the specific reason for your return to receive an authorization code.
Secure Packaging
Ensure the fragrance bottle is securely placed in its original packaging with all protective inserts to prevent damage during transit.
Ship the Item
Affix the provided return label or use a trackable shipping service to send your package back to our quality control facility.
Inspection and Refund
Once our team inspects the returned item, we will process your refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing